This guidance has been developed nationally by NHS England to set out what you can expect from us as your GP practice, and what we ask from you as our patient. It’s about working together so we can provide the best possible care.
✅ What You Can Expect from Us
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A caring, professional, and respectful service.
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Clear communication about appointments and services.
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Reasonable adjustments if you have additional needs (e.g., language support, quiet spaces).
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Opportunities to share your feedback and raise concerns.
🙋 What We Ask of You
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Arrive on time for your appointments.
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Come prepared – bring any notes, questions, or medication details.
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Let us know as early as possible if you need to cancel or rearrange.
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Treat our staff with courtesy and respect.
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Share feedback with us so we can continue to improve.
💬 Sharing Your Feedback
We welcome your views. We have several outlets for you to share your views and opinions with the practice.
🌍 More Information
The full You and Your General Practice guide is available in several languages.
Together, we can ensure your general practice continues to be a supportive, safe, and effective service for everyone.